How do I create a profile?
Click on the “Register” option on the website. You can register using your mobile number. (The activation code will be sent to you via SMS) After entering the activation code and entering personal information, registration will be done.
Do I have to be a member on the site to buy?
Yes. Before buying, you must register through your mobile number. With this, the history of your payments will be recorded, and if there is a problem, you can follow up from this section.
Can I place my order 24 hours a day?
You can place your order 24 hours a day and 7 days a week; But to place an order by phone, you can contact the sales department only from 8:00 am to 5:00 pm on Saturdays to Thursdays.
How can I recover my password?
Click on the “Login” option. Enter your mobile number to remember the password. After receiving the SMS or recovery link, you can enter a new password.
How to create a secure password?
One of the ways to prevent hackers and cybercriminals from infiltrating your user accounts and privacy is to create and use a strong and unguessable password.
Can I cancel or change my order?
You can delete or modify the order from your shopping cart before the final confirmation of the order and clicking on the shopping completion icon. After the final confirmation of the order and completion of the purchase, in the stage of payment and registration of the basket, you are not able to delete and change the order. From this point on, to cancel or change it, contact the order tracking unit.
How can I track my order?
Enter the site.
Click on My Purchases.
In this section, you can see your order by clicking on view details.
In this section, you can track the preparation process and the steps of sending your order.
Can I access the information of my previous purchases?
To access the information of previous purchases, you must log in with your account, then click on the “My Purchases” option to show your purchase history.
What are the benefits of registering on the Refah Store website?
– Shop faster and easier – Easily manage your purchase history and activities – Create your wishlist and follow their changes – Share your reviews, reviews and opinions with others – Stay up-to-date on special sales and prices Place products day.
Is it safe to buy from this site?
To ensure your complete security, we do not store any information related to your bank account or card number. The payment system is carried out by the bank’s website and establishing a connection with this site will be secure, in other cases, the maximum necessary measures have been taken to maintain the security of the purchase.
What does the electronic trust symbol displayed on the site mean?
Having an electronic trust symbol gives legitimacy and credibility to this business. The electronic trust symbol is granted by the e-commerce development center of the Ministry of Industry, Mines and Trade after reviewing the online store and conforming its operation to the laws, and the online business with the symbol is constantly under review by this organization. To be more sure, you can make sure that it is not fake by clicking on the icon on the main page of the website.
If the online payment is unsuccessful, is it possible that the amount has been deducted from my account?
Sometimes, the banking network may be interrupted during payment and the payment may be unsuccessful. But in these cases you should not worry. In this case, your money is usually in intermediate bank accounts, and the bank itself resolves the discrepancies and automatically returns the amount to your account. If the money is not returned to your account within 72 hours, then contact the online payment bank to resolve the discrepancy.
How is the cost of sending an order calculated?
The cost of sending the package is sent to the customers in the shopping cart form.
When are orders delivered to the post office?
All orders are delivered to the postal unit daily after processing.